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Terms & Conditions

Terms and Conditions

1.1 Composite Decking Supply UK offers both an online and telephone-based service for purchasing Millboard Decking as we are an approved supplier of all Millboard products. Composite Decking Supply UK is a trading name, which is registered in England, company number 13192377, and with its registered office at King's Yard, The Street, Kingston, Canterbury, Kent, CT4 6JQ.

1.2 By using website, www.compositedeckingsupplyuk.com and/or placing an Order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions hereunder, do not use, or access this website. You must read and accept all of the terms and conditions contained herein before you may use or access the Website in any way.

1.3 These terms and conditions constitute the entire terms and conditions upon which Composite Decking Supply UK provides the Website and upon which the Customer agrees to contract for the purchase of Products except where specifically varied by written agreement by Composite Decking Supply UK on its invoice. They supersede any written or oral representations, statements, understandings or agreements

1.4 From time to time, it will be necessary to update the terms and conditions and you agree to be bound by the new terms and conditions after the implementation date for the revised terms and conditions.

Definitions in this Agreement:-

"Agreement" means these terms and conditions together with the Customer’s Order as confirmed in Composite Decking Supply UK Invoice.
"the Customer" and "User" or "You / Your" means the company, firm, person, persons, corporation or public authority identified in the Website as contracting for the Service and includes their successors or personal representatives.

"the Contract Price" means the price for the Products ordered, as set out in the invoice.
"Information" means any and all material contained on the Website.
"Intellectual Property" means any patent, invention, copyright, database right, registered or unregistered design, trademark (whether registered or unregistered), trade name, logo, trade
secrets, know-how or other industrial or intellectual property right subsisting anywhere in the world, and applications for any of the foregoing, together with the goodwill thereon.

"Wastage" means the natural wastage due to the nature of cutting, treating and transporting the Product provided. We recommend that Customers order an additional 10% to cover wastage.
"the Website" means the Composite Decking Supply UK website operating under the domain name of www.compositedeckingsupplyuk.com
"Working Day" means within the hours of 9.00am to 5.00pm, Monday to Friday only, not including bank holidays.
"Product Guide" means the guide listed on the Website detailing the process of ordering natural products from Composite Decking Supply UK .
"Order" means the Customers instruction to Composite Decking Supply UK to proceed and supply the Products.
"Invoice" means the email acceptance sent by Composite Decking Supply UK following receipt of the Customer’s Order.

2. Service provision

2.1 Composite Decking Supply UK will provide an invoice for all orders placed but reserves the right to accept or reject any Order at its sole discretion.
2.2 Composite Decking Supply UK will use all reasonable endeavours to provide the Products as described on the Website.

3. Basis of Use of the Website
3.1 The Customer agrees to the following:-
3.1.1 that you understand, acknowledge and accept the exclusion of liability and disclaimer provisions contained hereafter:
3.1.2 that you will only view the Information on the Website for your own private purpose and will not publish, reproduce, store or retransmit any of the information contained in the Website ("the Information") at any time
3.1.3 that you shall not use the Information for any unlawful purpose or in any unlawful manner.
3.1.4 that you shall not use the Website or the Information in any manner which may constitute an infringement of any third party rights (including but not limited to rights of copyright, trademark or confidentiality)
3.1.5 that you shall not run any tools on the Website that systematically retrieve web pages for offline or online viewing; whether it be for personal, commercial, experimental, educational or any other use 3.1.6 that all intellectual property rights (including without limitation copyright, trademarks and all other rights) whatsoever in the Information and the Website shall remain vested with Composite Decking Supply UK at all times
3.1.7 that you acknowledge that Composite Decking Supply UK has no obligation to provide the Website or any Information or to ensure that you are able to use, provide and/or access Composite Decking Supply UK the Information, and the Website
3.1.8 that you will indemnify and keep indemnified against all claims, liabilities, damages, costs and expenses including legal fees arising out of any misuse of the Information or the Website or breach of your obligations under his agreement.

4. Order Process
4.1 An Order may be placed by telephone by calling 07738 078614 or 01303 770610
4.2 Where an Order is placed verbally or in the event of any dispute as to the Order the Invoice shall be deemed as the authoritative Order.
4.3 If placing an Order by email to, info@compositedeckingsupplyuk.com, please remember to list the name, telephone number, quantity, full product details and delivery address on the order plus the preferred delivery date.
4.4 All quotes issued by email or through the website will be valid for 30 days.
4.5 No Agreement in respect of any Order shall exist between us and you until your Order has been accepted by us by means of an Invoice (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded.
4.6 Customers who require the use of the postal service please provide us with the correct postal and delivery details and those who are obligated to communicate with Composite Decking Supply UK in writing by post to 
King's Yard, The Street, Kingston, Canterbury, Kent, CT4 6JQ

5. Customer Obligations

5.1 Orders made by you may be placed via the order process set out above, although the option to submit electronically through ebay is available subject to ebay’s Terms and Conditions.
5.2 The Agreement will relate only to those Products, which we have confirmed in the Invoice. No Agreement in respect of any supply of Products shall exist between us and you until your Order has been accepted by us by means of an Invoice (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded.

5.3 When placing an order for the first time, you will be required to register with us over the telephone through the order process.
5.4 The Customer is responsible for providing a satisfactory level of cooperation and for providing all necessary Information and facilities to enable Composite Decking Supply UK to produce and deliver a quality service, including:

5.4.1 necessary information for registration including name, home address, delivery address, email address, land line and mobile telephones.
5.4.2 providing a signature for goods when received and is responsible for checking the goods on delivery

5.5 The Customer is recommended to cater for Wastage. Due to the natural characteristics, production and transportation methods involving our products up to 10% of your order may not be useable due to any of the following; blemishes, surface variations, breakages, discolouration. We only advise ordering a minimum of 10% additional material to cover the inevitable variations in the boards. Additional material may also be required to cover decking positioning and any wastage caused by cuts and the installation process.

5.6 The Customer must read and adhere to the details listed in the Product Guide as fully described on the Website.

6. Third Party Websites
6.1 The Website contains links to websites operated by parties other than Composite Decking Supply UK. Such links are provided for the User's convenience only. Composite Decking Supply UK does not control such websites, and is not responsible for their content. Composite Decking Supply UK’s inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any goods and services offered by such websites.
6.2 You may only link to this Website with Our express written permission. We expressly reserve the right to withdraw our consent at any time to a link, which in our sole opinion is inappropriate or controversial

7. Charges
7.1 Charges are based upon the Customer paying for the Products in advance including a 2% fee when paying by American Express and some business/commercial credit cards.
7.2 The prices charged initially shall be those stated on the Website and in the Invoice provided to the Customer.
7.3 No products will be dispatched until payment has been received.
7.4 Composite Decking Supply UK reserves the right to change prices or institute new charges for Products at any time.

8. Payments
8.1. Prices
exclude VAT which shall be added and charged at the prevailing rate. We accept payment in British pounds sterling only.
8.2 You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your Order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your Order.
8.3 The Customer shall not be entitled by reason of any set-off, counter-claim, abatement, or other deduction to withhold payment of any amount due to Composite Decking Supply UK.

9. Proprietary Rights

9.1 All Intellectual Property Rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code are owned by, licensed or authorised to its assignees, licensees or sub-licensees thereof and the copyright in the text, artwork, graphics and images on the Website is owned by Composite Decking Supply UK or its licensors or its content or technology providers except where otherwise specified. Nothing in these terms and conditions transfers to you any rights of ownership of such intellectual property rights, or constitutes a license to use such intellectual property rights other than to the extent expressly set out in these terms and conditions.

Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or the underlying software code whether in whole or in part. However, the contents of this Website may be downloaded, printed or copied for your personal non- commercial use.

10. Termination
10.1 Composite Decking Supply UK may without prejudice to its other rights be immediately entitled to suspend or cancel each or any of its contracts with the Customer upon the occurrence of any of the following:
10.1.1 the Customer shall fail to make payment of any sum owing on the due date or commits any act of bankruptcy or makes any arrangements with its creditors or if any execution or distress is levied upon the goods of the Customer; or
10.1.2 being a body corporate shall have a receiver or administrative receiver appointed or if any petition be presented for an administration order or if any petition be presented or resolution passed for the winding up of the same (otherwise than for the purpose of a bona fide amalgamation or reconstruction) or Compounds with its creditors or becomes insolvent or any step is taken to proceed to such winding up or receivership; or
10.1.3 the Customer makes default in respect of any of its obligations under any of its contracts with Composite Decking Supply UK. Any occurrence of the above events shall render all amounts owing in respect of goods sold by Composite Decking Supply UK to the Customer to become immediately due and payable.

11. Warranty given by
11.1 Composite Decking Supply UK undertakes to use reasonable skill and care in providing the Service as described in the website.
11.2 Except as expressly provided in this Agreement, no warranty, condition, undertaking or term, expressed or implied, statutory or otherwise, as to the condition, quality, performance, durability or fitness for purpose of the Products is given or assumed by us and all such warranties, conditions, undertakings and terms are hereby excluded insofar as permitted by law.
11.4 If any exclusion, disclaimer or other provision contained in this Agreement is held to be invalid for any reason by a court of competent jurisdiction and Composite Decking Supply UK becomes liable thereby for loss or damage that may lawfully be limited, such liability whether in contract (including negligence but specifically excluding personal injury or death resulting from Composite Decking Supply UK’s negligence) or otherwise, will not exceed the value of the Order.

12. Product Characteristics
12.1 The nature of our Products means that the look, colour, tone and texture may vary resulting in the actual physical boards differing in appearance from that photographed in our brochure, all of our samples or photographs on our website and any other marketing materials.
12.2 The colour and tone may also differ from batch to batch of each individual product and deliveries of the same product may differ to a degree. This is to be expected and accepted by the Customer. If the difference in colour for the same product is too great, this must be reported immediately and Composite Decking Supply UK will consider a suitable outcome.
Further details can be found at: https://millboard.co.uk/buying-guide

12.3 The Customer is responsible for ensuring that the goods are suitable for their intended purpose and no warranty condition or representation is given by the Composite Decking Supply UK as to the fitness of the goods for any particular purpose unless otherwise expressly agreed.

13. Force Majeure
13.1 Composite Decking Supply UK shall not be liable to you or be deemed to be in breach of the Agreement by reason of delay in performing, or any failure to perform, any of our obligations in relation

to the Service, if the delay or failure was beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: 13.1.1 act of god, explosion, flood, tempest, fire or accident; weather.
13.1.2 war or threat of war, sabotage, pandemic flu or virus, insurrection, civil disturbance or requisition. 13.1.3 acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority.

13.1.4 import or export regulations or embargoes.
13.1.5 strikes, lock-outs or other industrial actions, power cuts or trade disputes (whether involving our employees or of a third party).
13.1.6 technical problems, external circumstances preventing suppliers delivering against deadlines or preventing delivery of 3rd party against agreed commitments including postal delivery services.

14. Returns
14.1 CDS has a no returns policy on all orders. Please ensure you have discussed your requirements with the sales team and check all the details on your pro-forma invoice.
14.2 On the rare occasion that goods are received damaged, please inform the driver straight away and take photographs. We will replace any items if there is sufficient proof that they were damaged on receipt.
14.3 If the goods are incorrect and it is the fault of CDS. The wrong goods will be replaced as soon as possible.

15. Cancellation (Consumer Purchases)
Once the order has been processed, you cannot cancel your order and you will be expected to pay the full amount for the items ordered

16. Cancellation by us
16.1 We reserve the right to cancel the contract between us if: (i) we have insufficient stock to deliver the Products you have ordered; (ii) we do not deliver to your area; or (iii) one or more of the Products you ordered was listed at an incorrect price due to a typographical error or an error or change in the pricing information.
16.2 If we do cancel your Order we will notify you by e-mail or by letter and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your Order.

17. Delivery
17.1 Completed Orders will be sent to the delivery address that you have provided and We confirmed on the Invoice. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes.
17.2 Composite Decking Supply UK’s times of delivery will be agreed with the Customer following our acceptance of the Order.
17.3 Composite Decking Supply UK shall bear all risk in respect of consignments until delivered to the Customer. Once a Completed Order has been received by you, all risk of, damage to, or loss of the products shall pass to you. Any damage in transit or faulty goods must be reported to the driver immediately on receipt.
17.4 We only deliver to the kerbside. If the products are delivered to a public place, the Customer is responsible for the security of the products and safety of the public as soon as the delivery is made.  
17.5 We reserve the right to use 3rd party haulage companies to deliver Products.
17.6 The Customer is responsible for informing Composite Decking Supply UK as to the nature of the delivery address road surface. Some surfaces (such as gravel or loose, uneven or sloping ground) are not suitable for our truck. If the point of delivery is unsuitable for delivery by our vehicle and we are unable to make the delivery due to this, the Customer may be liable for additional delivery charges. 17.7 We shall be entitled to (a) deliver a completed Order in instalments and each instalment shall be deemed to constitute a separate contract and (b) supply only part of an order. Order has been received by you, all risk of damage to, or loss of, the products shall pass to you.
17.8 Delivery dates are approximate only and not an essential term of the Agreement. Composite Decking Supply UK shall have no liability in respect of delay in delivery to the Customer.
17.9 Notification of damage, delay or loss of goods in transit or of non-delivery must be given in writing 
to Composite Decking Supply UK on the same day as the delivery was made or within 24 hours of the expected delivery date, if delivery failed to take place.

17.10 If in the opinion of Composite Decking Supply UK the ground or access over which delivery or unloading is required is unsuitable for safe passage Composite Decking Supply UK may refuse to deliver or deliver to the nearest accessible point.

17.11 The Customer shall indemnify Composite Decking Supply UK in respect of any claim for loss or damage arising from unloading of the goods.

17.12 Title in the goods shall not pass to the customer until they have been paid for in full.

18. Disclaimer and Limitation of Liability
18.1 In no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Website or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.
18.2 To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this Website. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
18.3 Composite Decking Supply UK cannot guarantee 100% up-time and endeavour to provide services as described on the website.

19. Statutory Information
This website is owned and operated by: Composite Decking Supply UK 

20. General
20.1 Failure or delay by Composite Decking Supply UK in enforcing any term of the Agreement shall not be construed as a waiver of any of its rights under it.
20.2 The illegality, invalidity or unenforceability of any part of this Agreement will not affect the legality, validity or enforceability of the remainder.
20.3 We shall be entitled to subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or in part. The Customer may not assign or transfer any of your rights or obligations without our written consent.
20.4 The construction, validity and performance of this Agreement shall be governed by English Law.